Imagine filling up your tank with $40 and finding out the gas station charged $4,000. That's what happened to a whole bunch of Bay Area 7-Eleven customers.
ABC7 reports:
Ngaire McLaren used her debit card for gas at this 7-Eleven in Pinole. She went inside to buy a Powerball ticket but her card got declined, so she used her cellphone to check her bank account right there in the store.
‘And then that's when I got the shock of my life,' McLaren told the I-Team. ‘That tank of gas that I put in wasn't $79.34 like I had thought. It was $7,934.'
It's just like Martin Short's dream in Innerspace.
McLaren argued with the clerks about the charge and says they stood around being unhelpful.
And McLaren wasn't the only customer overcharged.
Another customer complained he had also been overcharged.
‘They had charged him $5,000 and I told the workers I was like, you guys don't know what is going wrong,' McLaren said. ‘But there's clearly a problem because people who are paying outside are being charged thousands. And they didn't shut the pumps down until I threatened to call the police and the Better Business Bureau.'
It took several calls and emails for 7-Eleven to refund McLaren's $7,900, and they sent her an extra $500 for her trouble.
7-Eleven announced that six stores were affected by the glitch, which moved the decimal on charges two places, and the corporation is working to correct the issue.
We are actively working with the payment processor to reverse these charges as soon as possible.
Full refunds, including fees, and an additional $500 are being issued to customers whose transactions are confirmed to have been affected.
Anyone who believes they were affected and hasn't heard from us should call 1-800-255-0711 so we can verify their information and transaction.
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