After CrowdStrike brought the entire world to a standstill (including leaving yours truly stranded overnight in Detroit), the cybersecurity firm has landed on a solution: $10 Uber Eats gift cards for their customers!
Because nothing says "we're sorry" like a free Big Mac.
Here's the real-life email they sent to partners:
Dear CrowdStrike Partners,
We recognize the additional work that the July 19 incident has caused. And for that, we send our heartfelt thanks and apologies for the inconvenience.
The impacted version of the channel file 291 was added to Falcon's known-bad list in the CrowdStrike Cloud. We also improved some of our cloud services to dramatically speed up their ability to make rapid communication to the sensor. No sensor updates, new channel files, or code was deployed from the CrowdStrike Cloud.
As many of you have been proactive in assisting your customers with recovery and remediation services, we want to ensure that you have access to the latest information, tools, and resources. Our centralized Remediation Hub is where you can find the latest updates, resources, and best practices for remediation.
Please also be on the lookout for our Preliminary Incident Review (PIR) which will be published soon.
To express our gratitude, your next cup of coffee or late night snack is on us!
But wait, it gets even better. Some folks, eager to soothe their rage with a cheeseburger, found that the gift card had been canceled.
When TechCrunch checked the voucher, the Uber Eats page basically said, "Sorry, not sorry."
CrowdStrike didn't rush to comment on this mess, probably because they're too busy trying to fix the epidemic of blue screens of death that grounded flights, sent hospitals into chaos, and paralyzed businesses across the world.
But while you're waiting, enjoy your sandwich?
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